GymHero supports a wide range of fitness and wellness businesses, including yoga and pilates studios, personal training studios, boxing and martial arts gyms, CrossFit boxes, bootcamps, and large health clubs or multi-location gym chains. It’s built to adapt to both boutique setups and full-scale operations, offering flexible tools for class scheduling, member management, billing, and performance tracking—all in one streamlined platform.

GymHero is an all-in-one gym management platform designed to streamline daily operations like member management, class scheduling, payments, marketing, and attendance tracking — helping you save time, boost revenue, and improve member experience.

Yes, GymHero supports multi-location management. You can easily filter data, assign staff, and monitor performance across different branches from a single dashboard. This feature is currently only available on the Pro plan.

Absolutely. GymHero supports automated billing, recurring payments, overdue reminders, and integrates with major payment gateways to handle credit card and direct debit transactions.

Yes, GymHero offers a mobile app for both staff and members on the Growth and Pro plan. Members can book classes, make payments, and view their schedules, while staff can manage check-ins, schedules, and class attendance on the go. Please note, the mobile app is not available on the Starter plan.

Yes, GymHero includes a powerful scheduling system that lets you create and manage group classes, personal training sessions, and events — complete with check-in tools and capacity limits.

You get real-time dashboards and detailed reports on revenue, attendance, membership growth, retention, trainer performance, and more — helping you make data-driven decisions.

Yes, you can track attendance using digital check-ins via QR codes, barcode scanners, or mobile apps. The system also visualizes peak hours to help manage studio traffic.

Definitely. You can customize branding, membership plans, user permissions, notification settings, and even the member portal to match your business needs.

GymHero offers support through live chat and email, along with a comprehensive help center. We also provide onboarding assistance and optional training sessions to help you get the most out of the platform.

Yes! GymHero has a guided migration service to help you import your existing member data, payment history, schedules, and other key information from your current system. Our team ensures a smooth transition with minimal downtime.

Most businesses are fully set up within 7 days. After signing up, you'll receive step-by-step guidance to configure your memberships, schedules, and payment settings quickly and efficiently. We’ll also schedule an onboarding call to walk you through the platform and ensure it's set up in the best way for your business.

Absolutely. Every new GymHero customer gets a personalized onboarding call where we walk you through setup, answer questions, and tailor the platform to your gym’s needs. Additional training sessions for staff are also available.

Yes, GymHero allows you to assign custom roles and permissions to staff members so you can control who has access to scheduling, financials, member data, and more.

Yes. GymHero allows you to assign custom pay rates to staff (hourly, per session, or per class) and track their work automatically. You can generate detailed payroll reports and export them for use with external payroll systems like Gusto or QuickBooks. While GymHero doesn’t handle direct payouts, it gives you all the tools needed to manage payroll efficiently.

Yes, GymHero offers flexible check-in options using QR codes or manual check-in, along with real-time attendance tracking to help you monitor gym usage and peak hours.

Yes! GymHero includes a simple POS system and online store functionality so you can manage inventory, sell products, and track retail sales alongside memberships.

Yes, you can set class limits, enable waitlists, and notify when a spot becomes available—all managed through the member portal or staff view.

When a payment fails, GymHero automatically notifies the member, retries the payment based on your settings, and updates your dashboard so you can follow up or take action.